Cleaning House Accessibility Statement
Cleaning House is committed to providing a welcoming and accessible experience for all people who use our cleaning services or visit our online information about cleaning options, booking, and support. We aim to make it as easy as possible for everyone to understand, request, and manage cleaning services, including customers with disabilities and access needs.
Our Commitment to Accessibility
We are actively working to align our digital information and service touchpoints with the Web Content Accessibility Guidelines version 2.1, at the AA level. These guidelines help us design and maintain content that is more usable for people with a diverse range of visual, auditory, motor, and cognitive needs. Our goal is to ensure that everyone can access information about Cleaning House services and the cleaning areas we cover without facing unnecessary barriers.
Screen-Reader Support
We strive to make our online content compatible with common screen-reader technologies used on desktop, laptop, tablet, and mobile devices. We work to ensure that headings, paragraphs, and alternative text for meaningful images are marked up in a logical, descriptive way so that people who rely on audio or braille output can understand Cleaning House information and complete key actions, such as reviewing cleaning options, learning about our service standards, and finding ways to contact us.
Where possible, we use clear language, consistent structure, and informative headings to support efficient navigation by screen-reader users. We are reviewing our content regularly to identify and improve any areas where additional descriptions or structural markup may be required.
Keyboard Navigation
We recognise that some people cannot or prefer not to use a mouse or touch screen and instead rely on a keyboard or alternative input device. We are working to ensure that core interactions related to Cleaning House information can be completed using simple keyboard commands. These include moving through navigation menus, accessing text content, and focusing on interactive elements in a logical order.
We aim to maintain visible focus indicators so users can easily see where they are on the page when using the keyboard. Where we detect any parts of our content that are difficult to reach or operate with a keyboard alone, we prioritise updates to improve keyboard accessibility.
Accessible Cleaning House Area Information
We want information about our Cleaning House service areas to be straightforward to locate and understand. This includes clear descriptions of which locations we serve, how to request cleaning in a particular area, and any relevant service notes that might affect accessibility. We are improving headings, labels, and text spacing so that this information is easier to read and navigate for people with visual or cognitive impairments.
We continually review how we describe our cleaning services and local coverage, aiming to reduce jargon and keep content concise, while still providing enough detail for informed decisions about booking cleaning support.
Ongoing Improvements
Accessibility is an ongoing process. We conduct periodic reviews of our content, design, and structure to identify issues that might affect users with disabilities. When we find barriers, we work to fix them as quickly as we can, and we consider accessibility in future updates to Cleaning House services and related information.
Contact for Accessibility Requests
If you experience difficulty accessing any information about Cleaning House, including details about our cleaning areas, services, or booking options, or if you need content in a different format, you can contact us and ask for assistance. You may also use your preferred communication support, such as relay or interpreter services, when getting in touch.
When you contact us about an accessibility issue, please describe the problem you encountered, the page or content you were using, and the type of device or assistive technology you rely on. This helps us understand and address the issue more effectively. We will review your request, respond within a reasonable time, and work with you to provide the information or support you need in an accessible way.